Always check for damage in transit before picking up your shipment. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on 07432432122 After paying for the collection amount and confirming receipt of the package, it is possible to open the package in the presence of the courier - in the event of non-compliance, a discrepancy report is prepared, which forms the basis for a subsequent complaint. If the purchased product turns out to have manufacturing defects or is not as described, please follow the complaint procedure below: Send us a product that you want to advertise, attaching a written statement , in which you describe the specific reasons for the complaint of the product, a form of compensation, as well as the return address and account number, which will be made refund (depending on the taken by the store decision). In 14 days of receipt we will notify you by phone or email about the outcome of the complaint procedure. If the complaint is approved, within 7 business days of the day the decision is made, we will compensate you for the costs incurred by: repairing the claimed product, sending a new copy of the product or refunding. If the complaint is considered unjustified, we will provide you with a detailed justification for the decision and within 14 working days we will send the advertised product at our expense. In the case of payment by card, the refund will be made to the card. If in doubt, please contact us at the e-mail address: email@example.com or by phone: 07432432122. We will give you tips on how to quickly and easily process a complaint.