Warranty and Service
The warranty period starts from the date when the product has been delivered.
The warranty covers any manufacturing defects.
- Our company provides limited 12-month warranty to the original buyers on all ceramic-chamotte clay components, metal and welded parts of the product. Please note that the warranty does not cover the breaking, chipping, cracking and any other damage due to the dropping, misuse, improper care and/or incorrect first use.
- Thirty (30) day warranty coverage for all cast-iron products.
- Thirty (30) day warranty coverage for all other accessories.
WHAT IS NOT COVERED:
Our warranty is based on personal and uncommercial use of the product.
The warranty does not apply to any losses or breaking, any kinds of damage caused by dropping, incorrect assembly, any alterations, commercial use, any kinds of modifications, abuse, improper care, incorrect first use, natural effects of use, any kind of damage caused by weather complications. Warranty coverage does not apply to scratches, dents, chips, fading, rusting, cracking, any surface cracks of the tandoor that don’t affect the performance of the tandoor.
Please note that the warranty coverage does not apply for the appearance of the hairline cracks during use this is applying ( to tandoor ovens)
We would like to inform you that the hairline cracks might form during the starting process.
This is absolutely normal and will not affect the functionality or the sturdiness of your tandoor oven. They are essential in allowing the clay body of the tandoor to “breathe”. Cracks can be small and short as well as large, passing through the whole tandoor.
However, the slower the temperature inside the tandoor is increased during its first use, the fewer hairline cracks will appear.
When using your tandoor in cold weather, heat it up gradually by starting a small fire and adding wood little by little. If heated too quickly, the tandoor can be severely damaged.
Thank you tandoor-adventures.uk